FAQ’s

ORDERS & DELIVERY

How long does it take for my order to be delivered?

How do I check the status of my order?

Can I cancel my order?

What if I am not available to receive my order?

PAYMENTS

Can I pay with my debit card, credit card or net banking?

What is the process for Cash on Delivery(COD)?

Can I pay with my card instead of cash for a Cash on Delivery order?

SHIPPING

What courier service do you use for shipping?

How long does it take for an order to get delivered?

What if I am not available to receive my order?

RETURNS & EXCHANGES

What is the return policy at Shakumbhari?

What is the exchange policy at Shakumbhari?

What if wrong product gets dispatched and I want a refund. Also, how much time will it take?

CUSTOMER SUPPORT

What is the best way to get in touch with you?

Do you offer phone support?