How do you ship products?
We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). You can track your order status online post the order is shipped. We avail logistic services of Fedex and Delhivery.
Do you charge for shipping?
No,We are providing Free Shipping on all orders.
How long does it take for an order to get delivered?
In case of prepaid orders we strive to ship the products as soon as possible. We strive to deliver the product within 7 days of purchase. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 10-12 days of purchase.
What if I am not available to receive my order?
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.
An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to Shakumbhari warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.
How can I track my order?
Once your order has been dispatched, you will receive an email containing the shipment details for your order. These details along with the current status of your order, will also be available under Your Orders.
The delivery status will indicate following responses:
- On-hold: Your order is not confirmed (In case of COD orders)
- Processing: Your order is getting packed for delivery
- Shipped: Your order has been dispatched from our warehouse and is with the logistics partner for delivery
- Delivered: Your order has been delivered to you
What if I have received the damaged parcel?
If you receive a damaged parcel, please DO NOT accept it and inform us at email@example.com. We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. Shakumbhari will not be responsible for lost items if you accept a damaged parcel.
What if, I have received an incorrect order?
If you have received a product/order you did not order, please DO NOT accept the order or else if it was accepted by someone else, then please inform us about the order at firstname.lastname@example.org We would request you to please return to our warehouse. Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.
Who will bear the courier charges in case of returns?
The reverse shipment charges will be beared by the customer.